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UNIT - 01

DEFINITIONS OF QUALITY, QUALITY PHILOSOPHIES OF DEMING, CROSBY AND MILLER,

SERVICE VS PRODUCT QUALITY, DEMING, JURAN, FRINGENBUAM, ISHIKAWA, TAGUCHI,

SHIEGO AND SHINGO TOTAL QUALITY MANAGEMENT APPROACH: QUALITY POLICY,

EFFECTIVE LEADERSHIP, CONTINUOUS IMPROVEMENT TQM MODEL, CUSTOMERSUPPLIER

CHAIN, CONSEQUENCES OF TOTAL QUALITY, COMPANY WIDE QUALITY

CONTROL, IMPLEMENTING TQM QUALITY PLANNING, DESIGNING FOR QUALITY AND

MANUFACTURING FOR QUALITY, VISION, MISSION STATEMENTS AND QUALITY POLICY.

UNIT - 02

EVOLUTION OF TQM, TQM MODELS, HUMAN AND SYSTEM COMPONENTS, CONTINUOUS

IMPROVEMENT STRATEGIES, DEMING WHEEL, INTERNAL EXTERNAL CUSTOMER

CONCEPT, CUSTOMER SATISFACTION INDEX, CUSTOMER RETENTION, TEAM WORK AND

TEAM BUILDING, EMPOWERMENT, TQM CULTURE, QUALITY CIRCLE, 5S PRINCIPLE, TOP

MANAGEMENT COMMITMENT AND INVOLVEMENT.

UNIT - 03

TOOLS AND TECHNIQUES IN QUALITY, BASIC TECHNIQUES FOR STATISTICAL ANALYSIS,

MANAGEMENT TOOLS AND TECHNIQUES FOR QUALITY, PRINCIPLES AND APPLICATIONS

OF QUALITY FUNCTION DEPLOYMENT, FAILURE MODE AND EFFECT ANALYSIS,

TAGUICHI TECHNIQUES, SEVEN OLD QC TOOLS, SEVEN NEW MANAGEMENT TOOLS,

STATISTICAL QUALITY CONTROL TECHNIQUES, MISTAKE PROOFING, BENCHMARKING,

8D METHODOLOGY, JIT, AND KANBAN

UNIT - 04

DIMENSIONS OF QUALITY, RELIABILITY PREDICTION ANALYSIS, TOTAL PRODUCTIVE

MAINTENANCE, COSTS OF QUALITY, BUSINESS PROCESS REENGINEERING, PROCESS

CAPABILITY ANALYSIS, QUALITY ASSURANCE AND ISO9000 AND QS9000 CERTIFICATION,

QUALITY IN ENGINEERING AND DESIGN, QUALITY FUNCTION IN MANUFACTURING,

QUALITY TRAINING AND EDUCATION.

UNIT - 05

ORGANIZATIONAL STRUCTURE AND MINDSET OF INDIVIDUALS, MOTIVATIONAL

ASPECTS OF TQM, CHANGE MANAGEMENT STRATEGIES, TRAINING FOR TQM, TQM

ROAD MAP, QUALITY IMPROVEMENT INDEX, PARTICIPATIVE QUALITY IMPROVEMENTS,

QUALITY RELATED COSTS, QUALITY AUDIT AND REVIEWS, QUALITY MEASUREMENTS,

CASE STUDIES

Vinayaka Missions University,Directorate of Distance Education

Salem India

MASTER OF BUSINESS ADMINISTRATION IN PRODUCTION

MANAGEMENT

2 Yr.

TOTAL QUALITY MANAGEMENT(2040226)