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Chapter 1 : Study of Organizational Behavior
Introduction Definitions – Contributing fields to organizational behavior
Behavior model for organizational efficiency – organizational components that need to be
managed
Chapter 2 Evolution of Management Concepts
Introduction – Approaches to management
Classical theories of management
Bureaucracy – Scientific management
Process management theory
Neo – classical theories
Hawthorne studies
Need Hiearcy Theory
Theory Y
Modern management theories
Bench marking – Empowerment – Systems approach to management
Total Quality in human resource management
Chapter 3 Individual Dimension of Organizational Behavior
Introduction – Foundation of Individual Behavior
Causes of Human Behavior
Biological characteristics : Age =- Gender – Religion
Marital status – Tenure – Ability – Emotions
Framework of Emotional Competence – Learned
Characteristics
Developing an OB Model : Dependent variables
Independent variables
Types of OB Model
Environmental factors – Summary – Text Question
Chapter 4 Personality
Introduction – Determinates of personality – Personality traits
The Myers – Briggs Type Indicator (MBTI) Locus of Control
Personality Orientation
Personality Orientation – Achievement Orientation
Authoritarianism – Theory of Machiavellianism – Self esteem
Self monitoring – Risk taking – Types of personality
Study indicating personality traits of Indian managers
Summary – Text Question – reference
Chapter 5 Learning
Introduction – Theories of learning – Processes
Application of re-inforcement to shape behaivour
Extinction
Application of learning and organizational behavior
Modification
Chapter 6 Value Attitude and job Satisfaction
Introduction – Values – Types of Values – Rukeach values
Survey (RVS) – Value – loyalty and ethical behavior
Attitude – Components of Attitude – types of attitude
Attitude and consistency
Cognitive dissonance theory
Job satisfaction – Factors determining job satisfaction
Effect of job satisfaction on performance – Organizational Commitment
Chapter 7 Motivation
Introduction – Motivation – Characteristics of motivation. Importance of Motivation
Motivation theories
Herzberg’s motivation and Hygiene theory (Two factor theory)
McGregor’s Theory X and Theroy Y – ERG theory of motivation
Expectancy theory – Vroom-Porter and Lawler
Model of motivation
Chapter 8 Perception and Individual Decision Making
Introduction – Meaning of perception – Perception process
Factors affecting perception – Attribution Theory
Improving perception : Perception and its application in organization
Individual Decision Making
Chapter 9 Interpersonal Behavior (Transactional Analysis)
Introduction – Johari window
Principles of changes in awareness
Ego State Analysis of Transactions
Life script – Life position – Stroking
Psychological games
Benefits of transactional analysis
Chapter 10 Foundation of Group Behavior
Introduction – Undertaking group types of group
Theories of Group behavior – Concepts of group dynamics
Norms – Types of norms – Status – Cohesion – Conformity
Factors contributing to group cohesiveness
Relationship between cohesiveness, performance norms and productivity – Consequences of cohesiveness
Chapter 11 Conflict Management
Introduction – Definition
Transition of Conflict – Types of Conflict
Conflict Process
Conflict Resolution Model – Causes of Conflict
Summary – Text Questions-References
Case Study
Chapter 12 Stress Management
Introduction to Stress – Symptoms of Stress – General
Adaptation Syndrome
Sources of Jobs Stress – Group Stressors – Individual
Stressors – Stress and Behavior
Burnout – Causes of Burnout – Prevention of Burnout
Management of Stress – Individual level strategies
Organizational level strategies
Chapter 13 The Dynamics of Communication
Introduction – Objectives to communication
Communication Process – Means of communication
Structure of communication – Types of Communication
Communication Network – Barriers to effective communication
Overcoming communication barriers
Chapter 14 Power and Politics
Introduction – Power – Bases of Power – Sources of Power Allocation of Power
Politics – Techniques of political plays – Machiavellianism-Strategies used by executives
Summary – Text Questions-References
Case – Sudhakar Ghate : An Entrepreneur by choice
A Human Relationship Questionnaire
Chapter 15 Leadership
Introduction – Ingredients of leadership – Theories of leadership Trait theory of leadership
Leadership styles based on authority – Managerial grid
Contingency approach to leadership – Hersey and Blanchard’s situational leadership Model
Behavior approach to leadership
Fiedler’s contingency approach to leadership
Path – Goal theory of leadership – Charismatic leadership
Transformational leadership
Summary – Text Questions-References
Chapter 16 Organizational Structure
Introduction – Definition
Form of organizational structure – Organic form of organizational structure – Bureaucracy
Concepts of organizational Structure – Centralization, Decentralization, Bureaucracy,
formalization, Standardization, Specialization, Stratification – Formal organization, Informal
Organization, Span of Management
Designing of Organizational Structure
Types of organizational structure
Chapter 17 Job Design
Introduction – Job enrichment – Personal growth and achievement – Job design
The job diagnostic survey – Job characteristic – Experiences psychological state – Motivation
potential score (MPS) – Managerial implication for job design JO design and quality of work
life – Job sharing
Chapter 18 Management of Change
Introduction – Undertaking change – Organizational growth as a kind of change
Force of change
Change process – Kurt Lewin Model
Levels of Change – Knowledge change
Attitudinal change – The group level change
The group as a target of change – Organization- Wide change Types of change
Steps in managing change – Change agents – Resistance to change Managing resistance to change