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1. Nature and Scope of Management
a. Definition of management
b. Concept of management
c. Role and importance of management
d. Distinction between management and administration
e. Levels of management
f. Nature of management
g. Skills of management
h. Scope of management

 

2. Management Process- Functions and Principles
a. Management process
b. Nature and scope of the process and management
c. Classification of managerial functions
d. Managerial and operative functions
e. Steps in management processes
f. Principles of Management
g. Styles of managers
h. Functions of managers
i. Quality of good managers

 

3. Evolution of Management Thought
a. Early contribution of management
b. Emergence of Management Thought
c. Scientific Management
d. Administrative theory of management or management process approach
e. Bureaucratic organization
f. Behavioral approach

4. Planning
a. Meaning of Planning
b. Features of planning
c. Importance of planning
d. Limitations of planning
e. Measures of making planning more effective
f. Principles of planning

 

5. Types of Plan
a. Objectives
b. Strategies
c. Policies
d. Procedures
e. Rules
f. Programmes
g. Budgets
h. Schedules

 

6. Decision Making Forecasting and Management
a. Decision Making
b. Forecasting

 

7. Organization
a. Meaning of organization
b. Organizations as structure
c. Organizing as a process
d. Principles of organization

 

8. Types of organization structures
a. Line organization
b. Functional organizational
c. Line and staff organization

d. Difference between types of organization
e. Committee organization
f. Project organization

 

9. Delegation and Decentralization
a. Meaning of delegation authority
b. The process of delegation
c. Importance of delegation
d. Principles of delegation authority
e. Authority
f. Sources of authority
g. Responsibility
h. Centralization
i. Decentralization
j. Difference between delegation and decentralization

 

10. Department
a. Meaning and concept
b. Process of departmentation
c. Types of departmentation
d. Need and significance of Departmentation
e. Basis and types of departmentation
f. Product departmentation
g. Combines or composite departmentation

 

11. Organization Charts and Manuals
a. Meaning of organization chart
b. Features and characteristics of organization chart
c. Types of organization charts
d. Master and supplementary charts
e. Principles of organizational charts

f. Types of manuals
g. Advantages of manuals

 

12. Span of Management
a) Meaning
b) What is a Appropriate Span
c) Factors determining the span of management
d) Types of span of supervision

 

13. Staffing
a. Meaning of staffing
b. Features of staffing
c. Need of staffing
d. Scope of staffing
e. Importance of staffing
f. Elements of staffing
g. Human resource planning or manpower planning
h. Essentials of manpower planning
i. Job analysis
j. Recruitment
k. Selection
l. Placement
m. Introduction or orientation

 

14. Training and development
a. Development
b. Executive Development
c. Performance appraisal
d. Promotion
e. Job evaluation

 

15. Direction, Supervision, Motivation and Morale
a. Meaning and concept of directing
b. Nature of directing
c. Need and importance of directing
d. Principles of directing
e. Elements and techniques of directing
f. Motivation

 

16. Leadership
a. Concept and definition
b. Nature and feature
c. Leadership vs manager ship
d. Functions of leadership
e. Importance of leadership

 

17. Communication
a. Meaning and nature
b. Communication process
c. Need and importance of communication
d. Process of communication
e. Communication net works
f. Channels of communication
g. Choice of method of communication
h. Electronic communication
i. Barriers to communication

18. Coordination
a. Concept and meaning
b. Features of coordination
c. Coordination is the management of interdependence
d. Coordination vs cooperation

 

19. Control
a. Concepts and meaning
b. Nature of control
c. Relationship between planning and control
d. Control is forward looking
e. Importance and significance of control
f. Elements of control process
g. Requirement of control system
h. Kind of control
i. Strategic and operating control
j. Areas of control
k. Control and human element
l. System approach and control system
m. Operational control and management control

 

20. Techniques of control
a. Traditional techniques
b. Statistical reports and analysis
c. Cost control
d. Budgeting and budgetary control
e. Inventory control
f. Profit and loss control
g. External and audit control
h. Break even control
i. Standard costing
j. Operational audit and internal audit
k. Financial system analysis
l. Marketing control
m. Responsibility accounting

n. Human resource accounting
o. Management audit
p. Network techniques
q. Quality control

 

21. Recent trends in management
a. Globalization and manager
b. Information technology
c. Social responsibility and management
d. Bench marking
e. Business process reengineering
f. Values and management
g. Dynamics and management of change

 

Part One : Study of Organizational Behavior

Chapter 1 Study of Organizational Behavior
Introduction Definitions – Contributing fields to organizational behavior
Behavior model for organizational efficiency – organizational components that need to be
managed
Summary


Chapter 2 Evolution of Management Concepts
Introduction – Approaches to management
Classical theories of management
Bureaucracy – Scientific management
Process management theory

Neo – classical theories
Hawthorne studies
Need Hiearcy Theory
Theory Y
Modern management theories
Bench marking – Empowerment – Systems approach to management
Total Quality in human resource management

Part Two : Individual Dimension of Organizational Behavior
Chapter 3 Individual Dimension of Organizational Behavior
Introduction – Foundation of Individual Behavior
Causes of Human Behavior
Biological characteristics : Age =- Gender – Religion
Marital status – Tenure – Ability – Emotions
Framework of Emotional Competence – Learned
Characteristics
Developing an OB Model : Dependent variables
Independent variables
Types of OB Model
Environmental factors – Summary – Text Question

 

Chapter 4 Personality
Introduction – Determinates of personality – Personality traits
The Myers – Briggs Type Indicator (MBTI) Locus of Control
Personality Orientation
Personality Orientation – Achievement Orientation

Authoritarianism – Theory of Machiavellianism – Self esteem
Self monitoring – Risk taking – Types of personality
Study indicating personality traits of Indian managers
Summary – Text Question – reference
Case – hazard of hills
Skill development exercises : Determine your personality
Locus of Control questionnaire
Chapter 5 Learning
Introduction – Theories of learning – Processes
Application of re-inforcement to shape behaivour
Extinction
Application of learning and organizational behavior
Modification

Chapter 6 Value Attitude and job Satisfaction
Introduction – Values – Types of Values – Rukeach values
Survey (RVS) – Value – loyalty and ethical behavior
Attitude – Components of Attitude – types of attitude
Attitude and consistency
Cognitive dissonance theory
Job satisfaction – Factors determining job satisfaction
Effect of job satisfaction on performance – Organizational Commitment
 

Chapter 7 Motivation
Introduction – Motivation – Characteristics of motivation. Importance of Motivation
Motivation theories

Herzberg’s motivation and Hygiene theory (Two factor theory)
McGregor’s Theory X and Theroy Y – ERG theory of motivation
Expectancy theory – Vroom-Porter and Lawler
Model of motivation
Summary – Text Questions-References
Case – Mr. Alok Banarjee
Chapter 8 Perception and Individual Decision Making
Introduction – Meaning of perception – Perception process
Factors affecting perception – Attribution Theory
Improving perception : Perception and its application in organization
Individual Decision Making
 

Chapter 9 Interpersonal Behavior (Transactional Analysis)
Introduction – Johari window
Principles of changes in awareness
Ego State Analysis of Transactions
Life script – Life position – Stroking
Psychological games
Benefits of transactional analysis
 

Chapter 10 Foundation of Group Behavor
Introduction – Undertaking group types of group
Theories of Group behavior – Concepts of group dynamics
Norms – Types of norms – Status – Cohesion – Conformity
Factors contributing to group cohesiveness
Relationship between cohesiveness, performance norms and productivity – Consequences of
cohesiveness

 

Chapter 11 Conflict Management
Introduction – Definition
Transition of Conflict – Types of Conflict
Conflict Process
Conflict Resolution Model – Causes of Conflict
Summary – Text Questions-References

Chapter 12 Stress Management
Introduction to Stress – Symptoms of Stress – General
Adaptation Syndrome
Sources of Jobs Stress – Group Stressors – Individual
Stressors – Stress and Behavior
Burnout – Causes of Burnout – Prevention of Burnout
Management of Stress – Individual level strategies
Organizational level strategies


Chapter 13 The Dynamics of Communication
Introduction – Objectives to communication
Communication Process – Means of communication
Structure of communication – Types of Communication
Communication Network – Barriers to effective communication
Overcoming communication barriers
 

 

Chapter 14 Power and Politics
Introduction – Power – Bases of Power – Sources of Power Allocation of Power
Politics – Techniques of political plays – Machiavellianism-Strategies used by executives
Summary – Text Questions-References
Case – Sudhakar Ghate : An Entrepreneur by choice
A Human Relationship Questionnaire

 

Chapter 15 Leadership
Introduction – Ingredients of leadership – Theories of leadership Trait theory of leadership
Leadership styles based on authority – Managerial grid
Contingency approach to leadership – Hersey and Blanchard’s situational leadership Model
Behavior approach to leadership
Fiedler’s contingency approach to leadership
Path – Goal theory of leadership – Charismatic leadership
Transformational leadership
 

Part Four : Dynamics of Organization
Chapter 16 Organizational Structure
Introduction – Definition
Form of organizational structure – Organic form of organizational structure – Bureaucracy
Concepts of organizational Structure – Centralization, Decentralization, Bureaucracy,
formalization, Standardization, Specialization, Stratification – Formal organization, Informal
Organization, Span of Management
Designing of Organizational Structure
Types of organizational structure

 

Chapter 17 Job Design
Introduction – Job enrichment – Personal growth and achievement – Job design

The job diagnostic survey – Job characteristic – Experiences psychological state – Motivation
potential score (MPS) – Managerial implication for job design JO design and quality of work
life – Job sharing
Summary – Text Questions-References
Case – Continuous improvement at Kanchan and Co. Ltd.
Exercise in Job design
Chapter 18 Management of Change
Introduction – Undertaking change – Organizational growth as a kind of change
Force of change
Change process – Kurt Lewin Model
Levels of Change – Knowledge change
Attitudinal change – The group level change
The group as a target of change – Organization- Wide change Types of change
Steps in managing change – Change agents – Resistance to change Managing resistance to
change
 

Chapter 19 Organizational Development
Introduction – Quality of work life – Objectives of OD programme Basis OD Assumptions
OD Interventions – Sensitivity training – Transactional analysis process consultations –
Third Party interventions – Team building Individual Counseling – Career planning
Job Related Interventions – Socio – Technical Interventions Structural Interventions
Learning Organizations
 

Case – Problem of Rabinder Industries
Chapter 20 Organizational Culture and Climate
Introduction – Input – concept of organizational culture
Functions of organizational culture
Levels of culture